Privacy Policy
Effective Date: 10/2026
Pivot Systems | https://pivotsystems.io
Contact: info@pivotsystems.io
1. Overview
Pivot Systems (“we”, “us”, or “our”) values your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website or engage with our services. We respect the privacy rights described in this policy, including rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where they apply.
2. Information We Collect
A. Personal Information
We collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name
- Billing address and order details, when you make a purchase
- Any message or form submission data
B. Automatically Collected Data
We may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited and time on site
- Referral source
- Cookie and usage data
3. Use of Information
We use your data to:
- Respond to inquiries and provide support
- Improve website performance and user experience
- Communicate updates, offers, and relevant content
- Conduct analytics and diagnostics
- Comply with legal obligations
4. Purchases and Payments
When you buy from us, we collect your name, email address, billing address, and phone number if you provide one. Payments are processed by Stripe. We do not see or store your full card number. We use your purchase information to process your order, deliver your purchase, provide support, issue refunds, and keep records for tax and accounting.
5. Email Communications
When you buy a product, join our email list, or submit a form, we may add you to our email list, managed through our email service provider (currently Kit). We send updates, news, and offers. Every email includes an unsubscribe link, and you can unsubscribe at any time. Emails about your order or support may still be sent after you unsubscribe.
6. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on:
- Your consent
- The necessity to perform a contract
- Our legitimate interests (e.g., to improve services)
- Legal obligations
7. Your Rights Under GDPR
If you are in the EEA, you have the right to:
- Access your personal data
- Correct inaccuracies
- Delete your personal data (“Right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at info@pivotsystems.io.
8. Your Rights Under CCPA
If you are a California resident, you have the right to:
- Know what personal information we collect and how we use it
- Request deletion of your personal information
- Opt out of the sale of your personal information (Note: we do not sell your data)
- Not be discriminated against for exercising your rights
Submit CCPA-related requests by contacting info@pivotsystems.io.
9. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Website functionality
- Analytics (e.g., Google Analytics)
- Preference retention
- Traffic monitoring
By using our site, you consent to our use of cookies. You can control cookie preferences through your browser settings.
Cookie Banner: Upon first visit, you may see a cookie consent notice. You may accept, reject, or customize cookie usage according to your preferences.
10. Data Sharing
We do not sell or rent personal data. We may share your information with:
- Service providers that help us run our business, such as payment processing (Stripe), email delivery (Kit), website hosting and security, file hosting, and analytics
- Legal authorities when required by law
We choose service providers that maintain their own privacy and security practices.
11. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal, tax, or regulatory requirements
- Keep purchase records as required for tax and accounting purposes
12. Security
We use technical and organizational safeguards (e.g., SSL encryption, firewalls) to protect your personal information. While we strive for full protection, no online transmission is 100% secure.
13. Third-Party Links
Our site may contain links to other websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.
14. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
15. Policy Updates
We may revise this Privacy Policy periodically. The updated version will be posted on this page with the new effective date. Continued use of the site signifies acceptance of changes.
16. Contact Us
If you have any questions or wish to exercise your privacy rights:
Pivot Systems
info@pivotsystems.io
https://pivotsystems.io
